ETHOS OF LONDON 

If you have any question regarding an item or an existing order, please contact: customercare@ethosoflondon.com

DELIVERY

Estimated delivery times are displayed on the product information page.  The estimated delivery date of the products will also be stated in your order confirmation email.

Delivery times may vary depending on the availability of the products and your delivery address. See estimated times as a guide below:

‘In Stock’ items delivery times are estimated between 1 to 2 weeks                                     

'Made to Order’ items delivery time are estimated between 6 to 8 weeks

We will not be liable for any delays that may occurs in delivery times

 

RETURNS & EXCHANGES

If for any reason you are not satisfied with your purchase via the Website, you must contact our customer service team at customercare@ethosofolondon.com to notify us of your proposed return within 7 days of receiving your item.  

All returns requests must be received within 7 days of receving your item. Taxes, duties and delivery charges are non-refundable.

After notifying us of a return, we will send you a return shipping label, as well as instructions on how and where to send your package. 

**PLEASE NOTE ~ that we do not accept returns on earrings due to hygiene and safety reasons. We are also unable to accept returns for made-to-order/bespoke items unless they are faulty.**

All items must be returned unused, unworn, undamaged, and in their original condition with all the original tags attached. Items must be returned in their original packaging and from the original delivery country. 

If you purchase products coming from an international location and then wish to return them, your return may be subject to import/export duties and taxes which are applied when the package is returned to our partner.  You must cover the cost of such duties and taxes and comply with all applicable laws and regulations of the country to which the item(s) are destined to be retuned to.  We will not be liable or responsible if you breach any such laws or for any duties or taxes payable.

We strongly advise that return shipment are insured by you for the full GPD amount as you are under a duty to take reasonable care of the goods and will be liable for damage or loss to them until we (or the relevant Partner) receives them.  

Once we (or the relevant Partner) receive your returned item, subject to the above terms, we will send you an email to confirm receipt and that your refund is being processed. Your refund will be credited back via the original payment method.  Refunds will be issued within 30 days of us (or the relevant Partner) receiving the item back.  

EXCHANGES or RESIZING

Please contact customercare@ethosoflondon.com if you wish to exchange or resize an item.

IT THE ITEM YOU RECEIVED IS FAULTY

Please check carefully your items once they arrive. In the unlikely event you receive a faulty/damaged item please email our customer services team at customercare@ethosoflondon.com stating your order number and the nature of the fault. Our team will advise you on how to return the items for a replacement, a credit or full refund.

** PLEASE NOTE ~ many of the jewellery pieces featured on the Website are made by hand, the designers prides themselves on high quality craftsmanship and the fact that each piece is unique, therefore small variations will always occur in the creation process. This can result in small differences from photographs of items on the Website and the item you will receive. Stone and metal colours may vary slightly and sizes are accurateto a reasonable degree and tolerance. Organic imperfections are a inherent part of Craftsmanship therefore small imperfection due to the hand made nature of the art and jewellery will not be considered to be a structural fault.**