RETURNS & EXCHANGES

RETURNS 

You must notify us by email within 7 days of delivery stating your order number, your contact details, and the reason for your return.  customercare@ethosoflondon.com

Taxes, duties and delivery charges are non-refundable.

PLEASE NOTE ~  we do not accept returns on earrings due to hygiene reasons. We are also unable to accept returns for made-to-order/bespoke items. To be eligible for a return, items must be unused, unworn, undamaged, in their original condition, in their original packaging and with the original tags attached. 

If your return is subject to import/export duties and taxes when the package is returned to our partner. You must cover the cost of such duties taxes and comply with all law and regulations of the country to which the item(s) are returned to. We will not be liable or responsible if you breach such laws or for any duties and taxes payable.

Once the item is received, subject to the above terms, your refund will be processed and credited back via the original payment method.    

** PLEASE NOTE ~ many of the jewellery pieces and gift items featured on the website are made by hand, the designers prides themselves on high quality craftsmanship and the fact that each piece is uniquely made by hand, therefore small variations will always occur in the creation process. This can result in small variations in gemstones or metal colors. Organic imperfections are a inherent part of craftsmanship therefore small imperfections due to the hand made nature of the objects are considered a natural part of their beauty.**