RETURNS & EXCHANGES
RETURNS
If for any reason you are not satisfied with your purchase from Ethos of London, you must notify us by email customercare@ethosoflondon.com of your intention of returning the item(s). You must state your order number, your contact details and the reason for your return.
All returns requests must be received within 7 days of delivery, you then have a further 7 days to return the item. Taxes, duties and delivery charges are non-refundable.
After notifying us of a return, we will send you a return shipping label, as well as instructions on how and where to send your package.
**PLEASE NOTE ~ we do not accept returns on earrings due to hygiene and safety reasons. We are also unable to accept returns for made-to-order/bespoke items unless they are structurally faulty.**
To be eligible for a return, items must be returned unused, unworn, undamaged, in their original condition with the original tags attached. The items must also be in their original packaging and returned from the original delivery country.
If you purchase products coming from an international location and then wish to return them, your return may be subject to import/export duties and taxes which are applied when the package is returned to our partner. You must cover the cost of such duties and taxes and comply with all applicable laws and regulations of the country to which the item(s) are destined to be retuned to. We will not be liable or responsible if you breach any such laws or for any duties or taxes payable.
We strongly advise that return shipment are insured by you for the full GPD amount as you are under a duty to take reasonable care of the goods and will be liable for damage or loss to them until we (or the relevant Partner) receives them.
Once we (or the relevant Partner) receive your returned item, subject to the above terms, we will send you an email to confirm receipt and that your refund is being processed. Your refund will be credited back via the original payment method. Refunds will be issued within 10 business days of us (or the relevant Partner) receiving the item back.
EXCHANGES or RESIZING
If for any reason you wish to exchange or resize an item, you must notify us by email customercare@ethosoflondon.com of your intention of exchanging or resizing an item. You must notify us of your intention to exchange or resize an item within 7 days of receiving the item. You must state your order number, your contact details and the reason for your exchange or resize request.
IT THE ITEM YOU RECEIVED IS FAULTY
Please check carefully your items once they arrive. In the unlikely event you receive a faulty/damaged item, you must notify us within 48hrs of receiving the item, by emailing our customer services team at customercare@ethosoflondon.com stating your order number and the nature of the fault. Our team will advise you on how to return the items for a replacement, a credit or full refund.
** PLEASE NOTE ~ many of the jewellery pieces featured on the Website are made by hand, the designers prides themselves on high quality craftsmanship and the fact that each piece is unique, therefore small variations will always occur in the creation process. This can result in small differences from photographs of items on the Website and the item you will receive. Stone and metal colours may vary slightly and sizes are accurate to a reasonable degree and tolerance. Organic imperfections are a inherent part of craftsmanship therefore small imperfections due to the hand made nature of the jewellery will not be considered to be a structural fault.**
