If for any reason you are not satisfied with your purchase from Ethos of London, you must notify us by email customercare@ethosoflondon.com or by telephone: +44(0)7969499596 of your intention of returning the item(s).

All returns requests must be received within 7 days of delivery, you then have a further 7days to return the item. Taxes, duties and delivery charges are non-refundable.

After notifying us of a return, we will send you a return shipping label, as well as instructions on how and where to send your package. 

**PLEASE NOTE ~  we do not accept returns on earrings due to hygiene and safety reasons. We are also unable to accept returns for made-to-order/bespoke items unless they are faulty.**

To be eligible for a return, items must be returned unused, unworn, undamaged, in their original condition with the original tags attached. The items must also be in their original packaging and returned from the original delivery country.   

If you purchase products coming from an international location and then wish to return them, your return may be subject to import/export duties and taxes which are applied when the package is returned to our partner.  You must cover the cost of such duties and taxes and comply with all applicable laws and regulations of the country to which the item(s) are destined to be retuned to.  We will not be liable or responsible if you breach any such laws or for any duties or taxes payable.